Platano Power

The Dominican Republic is united like no other event could unite them. It’s the international baseball tournament and they are hoping to win again after the undefeated 8-0 run to the championship in 2013. On my weekend trip to the capital, every TV set there and in the city of San Juan de la Maguana was tuned into the tournament. Baseball is the national sport (well, apart from dominoes) and everyone is following along looking forward to the moment of victory.

Backing up a bit, the baseball team here is the shining gem in the community. Last year Bridges (the company I am working for here) got a member of the community to donate a piece of flatish land to the youth center they were building. After making it much closer to flat, they installed a backstop as well as cement stands on both sides. Though far short of even the most rundown fields in suburban US, it is unequivocally the nicest field in the area. Between the field and the 40 donated gloves, catcher’s equipment, and real bases, the youth of Derrumbadero have the most luxurious baseball set up for miles. And they play like a team that has won divine favor.

I’ve been to four or five games so far, and Derrumbadero has won every single one. The first game I witnessed I only saw the last three innings (they play 7 innings here), where we went from losing 4-3 to winning 7-4. The second, we came from behind 3-0 in the first to blow out the other team 17-10 or so. The third, I played first base for the first four innings, as it was the younger kids and they wanted to show off their Americano (my first game of baseball ever!!!) We came from behind 5-0 to win it 7-6 with two runs in the final inning. Next came a sunny Sunday game that gave me terrible sunburn on my legs but was worth every second of pain. We got down 7-0 in the first two innings and then suddenly turned on the power. By the fourth, we were up 8-7, and after getting up 15-7, coasted to a 16-12 or so win.

There are around 50 or 60 kids in the town who play on the two teams. There is little here in the way of adult supervision, role modeling, or attempts to build life-long learners out of the children. However the two managers of the teams are somewhat remarkable in how they run things. At once fun and firm, these young men are only a few years older than most of the players, and the same age as some of them. At 22 or 23, they are both part time students at a university a hour or so away. They keep track of the lineup, hold onto the extra baseballs so they don’t all disappear, and most importantly enforce team spirit and make sure the boys are all building each other up instead of fighting. One of my favorite moments watching one of the managers, Xavier, was when he got dressed down by the only father who ever watches (presumably because he had a broken arm, as I haven't seen him since his cast came off two weeks ago) because he had let two of the boys tell another boy that he hadn’t run hard enough for first base. The father insisted that teams don’t treat each other that way and that it was Xavier’s job to make that happen. Xavier took this lashing with his head held high and then replied that the father was right, he’d made a mistake, and it wouldn’t happen again. And true to his word, the next time something like that happened at a game that weekend, Xavier called a pause in the game, got the whole team around him, and told them they were one group and one family, and if someone needed to be told something like that, he would be the one saying it.

After the Dominicans came from behind 5-0 to defeat the USA, I admit I was a little upset, since I like winning. But I was also excited, for another win on the world stage at baseball would be great for the DR! I hope Platano Power takes them all the way to another undefeated championship!

Helping Chidren Learn Self-Awareness and Self-Reliance

Kids don't get very many chances to find out about themselves or choose for themselves at school. They wake up and get put on a bus at the ass-crack of dawn, often spending more than an hour commuting to school. When they arrive, they sit in assigned seats in carefully arraigned rows to prevent them from interacting overmuch with their friends. They are shuttled silently and in a line from a class on one subject to another, with a mental costume change expected promptly, and no idle chitchat in transit.

If they're lucky, they get to choose their own seats at lunch. For some kids today, even their recess has become a dirge of walking on a track like a donkey in a smithy. At the end of the day, they ride in assigned seats on the bus home. Rich kids then get paraded about to all sorts of classes, lessons, or clubs, finally arriving home to waffle down some dinner and do an hour or two of homework that may or may not be useful in academic, social, or developmental ways.

No matter what we teach in schools, and whether or not it directly relates to the life our children go on to live and the adults they become, this system is bad, wrong, and broken.

I had the opportunity to go to an alternative style elementary school in Philadelphia called Project Learn (PL). While PL had many flaws, and I would not suggest it as a viable model for large-scale use, there were several aspects of it that gave me an opportunity that every child deserves. We should do our best as a society to create the kind of environment that PL did so that every child can have these opportunities:

At PL, while everyone "knew" what grade people were in, classes were referred to based on the teacher's name rather than the grade level. Instead of an impersonal fact like date of birth determining  grade, a combination of age, maturity, and acumen were used. Because most of the homerooms had children from more than one year, and quite a few students stayed in the same homeroom for two years before moving on, it was impossible for the bullies to tell if a student was matched with a homeroom teacher because of symbiotic temperament or academic proficiency.

Likewise with academic classes. Math classes happened at the same time school-wide, and students were placed in a class based on their abilities. This was an incredible choice that allowed PL to teach all classes at much higher levels than in a typical school. They did this with language arts as well.

As a school teacher (and this was at the current 6th ranked school in the country mind you) I found that in each 22-child sections of science I would have huge disparities in ability. A teacher is forced to either let the smart kids get bored, or let the dumb kids not learn. What ends up happening is a lame reduction to the mean where teachers hope most kids get it, stress about the ones who don't, and try to give extra challenges to the smart ones without turning them into pariahs.

A final choice that PL made, and one that I believe would make the most difference if adopted by more elementary, middle, and high schools, was an elective course structure. Starting in 3rd grade, students got to choose several elective classes based on their interest (and the teacher's offerings). The whole school did electives at the same time, and many (but not all) of the elective classes involved students of different ages. There is so much going on here that is beneficial, but here are a few highlights:

Children getting to choose a class increases their buy-in and agency, giving them invaluable practice making decisions and sticking to them for a semester. Working in a class with students of other ages lets younger ones model their behavior based on peers who have matured, and lets older students pretend to be adults and practice leadership.

Teachers love electives. Electives give teachers a chance to share their passions with students, explore new ideas and topics, and design new curriculum. This keeps their lessons in their other areas fresher, and constantly broadens their knowledge base; allowing teachers to model the process of learning for their students. Job satisfaction is also increased because teachers often get stuck in a rut. Many elementary schools are feudal. Career teachers slowly accumulate gravitas and authority as they build political factions around them and compete in a zero-sum game with other tenured teachers. Electives uproot this by encouraging change, adaptation, and giving teachers a constantly random set of students to teach.

Electives also give more legitimacy and accountability to pursuits that would often be placed in "clubs" at the middle school and high school level. I personally participated in and loved the school newspaper elective.

A school administrator could also develop an electives slate that catered to a regional or local need. I can imagine an incredibly effective course offering in a blue-collar town that helped prepare middle and high school students for vocational jobs by giving them a chance to learn what options they were most passionate about. Likewise, in a school district with high teen pregnancy there could be electives focused on things like childcare or parenting.

In order to become more self-aware and self-reliant (both values that I ascribe to and believe to be an integral part of the American Dream), we need to do a better job helping our children learn and practice those skills. If a student never gets to make a choice, and is often held back/left behind in regimented classes, they won't learn to dream.

Run to the Middle. Every. Time.

Winning in wrestling is about discipline. I learned that lesson over and over again through my time as a high school wrestler and as a coach. For my junior and senior years, our coaching staff was graced by the panther-like presence of a man we called Coach Shoops. We usually had three coaches, our head coach was the middle weight, and then the assistant coaches would be split one for the little guys and one for the big boys. Shoops was big and quick. He weighed around 200lbs and was constantly carrying around a med school textbook as he studied for whatever exam was next.

Shoops had a variety of little techniques he added to my repertoire. Because he was technically sound where I was quirky, and much quicker than I, I don't remember picking up too many larger moves from him. What I did learn was a style of thinking and gamesmanship that helped me win matches.

Like I said, winning in wrestling is about discipline. The head coach, Quilty, made sure we worked hard enough to have physical discipline, and were sufficiently drilled in techniques to have technical discipline. Shoops made sure we were ready to get inside our opponents' heads and grind them into the mat. He made sure we had competitive discipline.

Some of his ideas were a little quixotic, but worked with practice. It took me a while, but eventually I managed to get good at pointing towards an opponent's shoe to make them think it had come untied, so I could strike while their attention was away from defense. One of my favorites of his was The Handshake Maneuver. If you act scared while warming up and then give a dead fish handshake, your opponent will underestimate your confidence and technique. If you are reading a book at the side of the mat and give him the double-handed nerdshake, chances are he will underestimate your strength. If you make exceptional eye contact while shaking hands, he might still be looking when the ref blows the whistle and you can strike first. The Handshake Maneuver was straight up fun for me.

The most effective and hardest of his recommendations was that whenever the whistle blew, no matter the score, run back to the middle of the mat. Some matches this wouldn't have much affect because it would only be at the end of the first and second periods. Other matches you'd be going out of bounds every ten seconds and having to restart over and over.

In those cases, you could win a match simply by running back to the middle. The first time you do it, your opponent might just think it's weird as he staggers/crawls back the 10ft to line up. The second, he might be a little irked by your unnecessary expenditure of energy. By the fifth or sixth, all he's thinking about is what it's going to take to make you break. If your whole team is doing this, you can track the morale of the other team as it sinks further and further. I know from personal experience that it's not easy to run back to the middle. It's even harder if you're losing. But if you can be disciplined enough to do it, you will win the mental battle and eventually, the physical one as well.

I mention all of this because I think if you cultivate discipline in any area, it will give you almost superhuman abilities. This doesn't take skill or money. All it takes is dedication and a desire to perform (and perhaps peers and mentors to help you get back up again when you mess up). If you want your employees to aspire to excellence, you have to teach them the basics and the techniques like Quilty did. You also have to give them the hard-knuckled fight and gamesmanship that Shoops taught.

Brotherhood and Pain - A Call for Fellowship

I learned a lot through pain as a high school wrestler. That first week of practice each year was a revelation. We would start with warmups that were more intense than an entire soccer practice, drill basic techniques and more advanced counters for 45 minutes or so (never letting the heart rate fall), and then wrestle live until it was time for conditioning. That first week, it would be somewhere during the drilling that I would hit "The Wall" - my physical limit where my body said "I can't do this anymore!" and I would have to push through with mental toughness, visualization of success, and camaraderie from my mat brothers.

Each year I would turn in homework that week with a different handwriting than the rest of the year. My entire body would be so spent from exertion and musce fatigue that no matter how I sat, some portion would be holding me up and twitching from the effort.

Gradually my wall would get pushed farther and farther back. We would do less and less of the drilling and technique and more of the live wrestling. By a month into the season, we would be managing to wrestle live for more than an hour a practice. Together we would push our walls back and fight through sore muscles, head colds, parents who wanted to overfeed us, and all the other problems life can throw at you.

Each time you got your hand raised in wrestling, it brought a compelling feeling of success. Wrestling is a mano-a-mano sport where you are each the same size. Winning means you stand victorious when all you had to rely on was yourself. It is also a team sport.

People not on the team often made fun of us for wrestling. For being homos, for wearing spandex costumes, for caring so much, and for not eating whatever we wanted like the rest of the boys in high school. I had it easy (our team was state champs all four years I was in HS, so critics were kept mostly to snide whispered comments), but I can imagine how it must have felt to have those jokes amplified.

The only other team I have heard described the way I think of my wrestling team is football. With 90 players on the roster and 11 on the field engaging in carefully choreographed plays, you must place your well-being in the hands of your brothers every time the ball is snapped.

We build bonds as men together when we sacrifice, overcome hardship, and ultimately learn that we are stronger through fellowship and mutual reliance than we ever would be alone. We need more wrestling, more football, more fellowship, and more initiations into a common brotherhood.

I do not know what form this future fellowship should take for me, I only know that I am open to it.  I will readily embrace the chance to build strong bonds with men in my life and to mentor those younger than I in their journey towards manhood. I am reminded here of two interpretations of manhood that I have considered seminal that lack this sense of mutuality - and hope to find one that does: If by Rudyard Kipling, and It Takes a Man by Chris Young.

Using Biases to Win

Whether you're preparing for a meeting, changing your organization, or attempting to corral unruly employees/campers, you will be much more successful if you make use of people's cognitive biases. People like to feel street smart. They like to feel important. They like to believe that they have understood what is going on and have made an informed, intelligent choice based on that comprehension.

If you set things up cleverly, you can take advantage of this and are more likely to get people to choose whatever results you want. In addition to getting the result you desire, you are also giving people a feeling of agency, which enhances their buy-in and perseverance.

For a few marketing examples of decoys, check out this blog post. For a comprehensive and easy to read list of cognitive biases, read this.

I have often found that you can blend together a bunch of biases to get things going your way. Before you jump to some kind of "wow that's manipulative" conclusion - check yourself - this is how we do things all the time, I'm just talking about being more deliberate and increasing your effectiveness. If you genuinely care about people and want the best for you/them/the institution, then you're not being manipulative, you're being effective. Here are a few examples I've found useful over the years:

• I take really good notes for each staff member's exit interview each fall/winter. This helps people feel like they are important and that they have a say in how things go.
• Once I have a library of notes, I make sure to quote people to each other as often as possible. This means frequently re-reading the notes and is a time commitment, but people can imagine you quoting things they've said to others, which ensures people feel like they have agency and importance. It also makes people want to be mentioned in the future by you so they will focus more and try harder to impress you or be memorable.
• If I had an idea of a change I wanted to happen, I would ask a bunch of people what they thought about it. After the first person, I would be able to use the quote method mentioned above too! When I instituted the change later on, no one would question it, as most of them had already had a chance to express their opinion - and their opinion was tempered and massaged by the fact that I chose to quote peers whom they respected who agreed with the change or peers whom they didn't respect who disagreed with the change.
• People prefer to be happy - if you emphasize positive aspects of something in a way that expresses how long it will make them happy, they will be more likely to believe you. Since we start and emphasize that "Camp is for the Camper", I will also often mention how what you do with kids this week will stay with them for the rest of their lives. If your extra little bit of effort today results in lifelong positive changes for a kid, you are likely to put in that extra little bit of effort.
• People will take risks to avoid negative outcomes. If a counselor is worried about their cabin  not getting along or meshing, they are much more susceptible to suggestions that involve creative solutions. This doesn't work for positive outcomes, if a counselor is optimistic about being able to get their cabin back on track, suggest things that involve less risk. This logic works exactly the same when dealing with a camper - if they are afraid of not making friends they are willing to take more risks to get friends, if they expect to make friends, they will be more likely to respond to suggestions that don't involve as much social risk.
• Say it in a new and inventive way and people will remember it. Say it with a pun or a rhyme or an unusual physical flourish and it will be embedded in people's memories.

I think I'll have to do a series of posts moving forward digging deeper into how we use cognitive biases in a variety of ways and settings. Most social interactions are filled with overlapping biases, and people who are aware of and make use of the biases in themselves and others are powerful and effective.

Teamwork Combo-Platter

Hire the right combination of people and set up your professional environment correctly and your team has the best chance of producing incredible results.

Today I'd like to talk about creating smaller working groups for a particular project that use individual's personalities and preferences to your advantage.

My dad has done a lot of work with insurance companies analyzing the risk culture they exhibit, and which management strategies are best suited to their individual challenges and existing team. He often talks about the four types of approaches to risk that are most common to managers in insurance companies. I've used a basic version of his logic in helping formulate a lot of the culture I have tried to perpetuate as a manager. In simple terms, the four types of risk approaches outlined in the paper above are articulated in the following diagram:

In case this type of drawing doesn't scream applications at you, here are a few for a camp setting:

• Each summer we take the whole camp on several trips to the beach. This trip is fairly straightforward but carries several health and safety risks. Big worries include losing a kid, a car crash, or inclement weather. Medium risks include injuries (assuming it's like broken arm or less, otherwise, push that one into major worries category!), sunburn, or a venue being difficult. Small risks include scarce or incorrect food, or counselors not doing their job well enough. The leader needs to be someone who will proactively solve minor problems and won't freak out if things start to go wrong. I would put a type 2 person in charge if possible and send a type 1 and type 3 for counsel in emergencies.
• We run several theme days at camp where we transform camp into a particular magical world. This summer one of them was Spooky Halloween themed. These days are planned out over several weeks and incorporate sets, costumes, vignettes, an overarching story line, and often several completely new major activities. The biggest challenges include practical assessments of progress-to-goal in terms of set, writing, and costume construction and lack of buy-in from campers or counselors. For a team of people running one of these days you want a type 3 in charge of the day, with assistance from a type 2 and type 4. You would want the type 2 person to help push the timetables and a type 4 person to help with a lot of the creative engineering of the day. Keep type 1 people busy on smaller, goal-oriented tasks that let them feel stability and believe things are going well, don't let them near the brainstorming meetings if possible.

Over time the people who you manage will change, and it is important for you to look over your team regularly and make sure that you have all four of these types of people represented. Depending on your workplace, it may also be important to stack the team with more of one or more types of people since you know more situations will arise that call for a particular type.

"I've Never Been Promoted; I've Promoted Myself Several Times Though"

Pushing employees to be their best involves making sure they realize when their decision making and ability to take on responsibility is greater than what they currently do.  It's not hard to tell when people are smart or talented enough for more of a challenge, what is hard is making sure that they create opportunities to take charge of things.

Fear of stepping on your boss' toes might make you hesitate to push for more responsibility. However, once you establish a role, you will be expected to do that next time. Your boss isn't going to be upset when they have less work to do, so stop being afraid to take on something.

Recently a Baby Boomer told me a story about an employee of hers (who she doesn't directly manage) who is talented but plateauing. When she asked that employee who would be giving lower level staff performance reviews, the employee said she assumed it would be her boss, even though she directly managed those people. The Baby Boomer told her to just put together materials for the reviews and then when the moment came up, she would be ready to tell her boss "I'll handle this." Then the next time she'll be assumed to be in charge of it.

The Baby Boomer concluded with the powerful thought: "I've never been promoted, I've promoted myself several times though."  As a manager it is your job to help your employees with talent and smartsmanship take those moments and grab more responsibility.

Insulate Your Workplace

There are many variables in the world around us. From the social and interpersonal to the physical and environmental, there are thousands of factors that we keep balanced throughout every day of work and life. If, for even a minute, we stopped to consider all of the variables we are juggling, we would become unstuck, so our brains do a good job of hiding all of the calculations and action-reactions going on all the time.

I think that one part of why I enjoyed working at camp so much is that the number of variables shrinks so much that we are able to control more of what goes on around us and choose consciously what we want to do.

For children (who are by necessity discovering the world around them and placing themselves one lego block at a time into  an unfamiliar and scary world of variables) there is often little control over most environmental and social aspects of their lives. They don't get to choose their classmates, classes, classrooms, meals, homework, or often much else at all in a normal day.

At camp we let them choose, for hours a day, what to do. Obviously we are limited in some things based on the number of campers and sandbox property. However, the self exploration embedded in our mission statement and daily living provides a great guidepost for how you can motivate your employees in a non-camp setting.

As a manager it is important to give your employees a chance to do meaningful work with people they like. Sometimes there are jobs and chores that have to happen regardless. But there is almost always something for which it makes sense to give latitude to employees for how they pursue the ultimate goal. I would recommend using this type of framework to figure out if something can be made into an insulated work space for self-exploration, realization, and ultimately motivated accomplishment:

1. Agree on the starting point - meet or brief working group on where you are now.
2. Give benchmarks that you require, whether timetables for completion, details about reporting progress, or important components that are required for completion.
3. Agree on the substance of the final goal.

Make steps 1 and 3 as specific as possible. The more latitude you can give your employees in proceeding in between, the more empowered to explore how they work want to work. When they feel that they are responsible for a meaningful task and have the agency to make decisions within a framework that is provided, they will respect your authoritarian outline whilst working to keep pace with peers and impress their superiors with the product.

Strength and Objectivity over Preconceptions and Personal Agenda

In 2015 the Educational Testing Service (ETS) gave a test to adults ranging from 16 to 65 years old testing their skills in a variety of professional metrics. Unsurprisingly, the youngest adults had fewer skills than the oldest ones. Turns out people learn things as they get older.

If that was all there was to the story, there wouldn't be much interest. But articles like this Fortune article from March 10, 2015, or this "parenting" article from AARP on April 27th, 2015 paint a picture of millennials that makes it seem like it's somehow millennials' faults that they are young and have been systemically let down by their elders and political institutions.

According to an Accenture study of the graduating class of 2016, 80% of grads believed they would be receiving on the job training, but only 54% said they actually received it. This represents a massive gap in expectations between employees and employers, and can only result in tension, disappointment, and corporate-wide under-performance.

The problem here is similar to the bad judgement Roger Godell has shown leading up to Tom Brady's recent 4 game suspension from the NFL. Tom Brady and the Patriots whacked the Broncos. Like tore apart their team, morale,  and hopes and dreams to the tune of 45-7. Every team has skeletons, so Get off your high horse NFL! Brady got suspended (and the team fined hugely) for an offense that often goes un-fined. Tom Brady reasonably noted to the arbiter that there are different sets of rule books for players than general managers and won a repeal of his suspension. Then in order to make sure the integrity of the game was held to the highest regard, the NFL went after him further and won a reinstatement of the suspension.

There is no arguing that Tom Brady is a great quarterback, perhaps the best in the history of the game, and that he tends to try to win every week. There is also no arguing that the integrity of the game is at stake every week through the decisions and performances of players, refs, coaches, athletic trainers and many others involved in the sport.

The problem here lies in the fact that rather than asking how to get your business to the right result, employers, or Godell in the NFL example, are more concerned about having their predispositions and preconceived notions confirmed. Everyone 'knows' that the Patriots cheat, so the moment you think you've got them, go for the throat. Even if that runs counter to your bottom line (Tom Brady jerseys made the NFL more money than anyone not named Dez this year). Mr. Godell has done an insanely competent job making the NFL money, but he let his passion and personal agenda get in the way of smart business.

Imagine if instead of trying to scratch Brady's eyes out like they were fighting behind the bleachers, Godell had launched a massive ad campaign with Brady as the centerpiece. What if they had come together and announced to the world that people make mistakes, integrity matters, and that while winning is nice, sometimes you get carried away. Spot after spot after entertaining spot would have raked in dough for the NFL - instead they spent $14.7 million adjudicating against their premier player, all while still being shitheels when it comes to domestic violence (among a million other issues, some mentioned in the high horse link above). 

Leading through Values

When you lead people through values, you give them the tools and agency to make their own choices. Sometimes this will mean a person makes a mistake or has an error in judgement, but for the most part, giving people a set of values to hold onto is like giving a sea captain a compass. Yeah, you could give them extremely detailed step by step instructions for reading the stars, common and uncommon markings along the shore and across the sea, or you could give them a tool that helps them find a moral north.

At camp we have a couple phrases that we use to guide us through all things. First and foremost (and mentioned within a minute of the official beginning of staff training) is that "Camp is for the Camper". If what you are doing is not for the campers, that doesn't mean it's wrong, it just means it isn't heading in the right direction. Rather than managing individual behaviors, it makes it easy to ask a counselor or squad of goofballs to reconsider if their choices are putting campers first.

One caveat I do have is that there is a moment where the humility and 'campers first' mentality begins to head towards dehumanization of the workforce. If you are using your values as a cudgel to get your employees to place their own identity and well-being below that of some larger and unifying goal, then you are risking their health and have a possibility of overextending them.

Therefore it is the job of the manager to be an active curator of values; to balance results and sacrifice; to redirect people before they overextend. We had a bunch of counselors who quickly bonded at the beginning of the summer and started calling themselves the "FOMO Crew" because they were staying up so late together. One the one hand, they were forming bonds together that are sharp and deep. Chemistry that resulted in one of the most powerful and functional cultures of the summer (the Newctown Boys, our very own joke boy-band). But there was a moment where as a manager, several days after I had heard about their tendency to stay up together, where I had to call out several of the boys for their lackluster performance in the morning and discuss (somewhat cheekily, as is my custom) why that was. Rather than reacting with anger at a job undone, I tried to channel their chemistry into something productive. Use your verbal aikido skills to take something that is positive (group chemistry) and ask them to do that positively, rather than living for the nighttime without the kiddos.I think if I had headed off a couple of the boys in 2014 earlier, or had my assistant director do the same thing, there would have been a much more functional culture on that front in 2014 as well.

Feedback and Criticism

For our middle of the summer professional development (every summer we send the kids home for 24 hours right in the middle of the season so we can clean everything thoroughly and have a little in-service training) one thing we did was hand around a general feedback sheet for each person. As a group, we all passed our sheets around and filled out a few comments for each other person in the list.

There were a few interesting psychological observations I had during the process - first it was interesting that as a few comments accumulated for each person, I found (and others agreed about this pressure when we discussed it later) that I wanted to learn what others had said about that person before formulating my own opinion. Since we were giving only 40-60 seconds to write a few lines of feedback for each person, I found that it was mentally draining to try to formulate a full picture of the person and then write a comment, and instead I would read quickly over the list and add one or two comments to sections that seemed like they were under-filled, or I felt were too one-sided. Interestingly I didn't feel the need to balance ones that were one-sided if I felt like the person really needed the feedback in that direction, though if I disagreed with most of the comments in a one-sided area, I would definitely comment to try to balance it out. There was also an interesting curiosity and lopsidedness to the information that everyone had. Since you were commenting and passing around all 35 other people's sheets, you got to see what was accumulating for their comments gradually and feel the tone of the whole group's comments develop even though you had no idea what people were saying about you. I found that odd assortment of information/blankness to be stressful.

Afterwards, we collected all of the sheets, photocopied them, and then returned the originals to people the next day. For the most part people seemed to take the criticism and praise well, and really only the most emotionally immature people were outwardly upset that they received negative feedback. While there were a few mean-spirited comments, it was overall a very productive and considerate process, and even the people whose reviews were the harshest were filled with positive comments. It seemed like the people who got upset were having trouble more with the fact that they had negative comments at all than with the actual content of the negative reviews. I think this is an interesting potential negative externality of the "participation" awards and removal of grading from many elementary schools / academics. Some of the people who responded poorly seem like people who have likely had a family/educational environment that stressed inclusion and feelings over collectivism and results, so while they are caring individuals, they lack the grit to hear something negative. Also interestingly enough, several of the people who responded the most poorly to negative feedback are people who I would most strongly identify with having a fixed mindset and not a growth mindset.

I will have to check back with my Assistant Director sometime next week to hear how all of the counselors have responded in their check ins with him as he has worked through those lists with people and helped them turn constructive criticism and praise into goals for the final weeks of the summer.

Losing and Gaining Employee Trust - Say Yes When Possible

Rank and file employees' trust in the good intentions of their bosses is a very fragile. It is slow to be earned, and accumulates through micro-choices, but can be lost in an instant when efficiency or bottom-line thinking supersede the human factors inherent in managing staff.

These pivotal moments are easy to identify in retrospect, but can be difficult to avoid as they spring into existence. Two easy examples, one from several years ago and one from today:

• Staff had been arriving back from their days off sporadically tardy, and it was becoming a drag on both the administrative end of things (scheduling them for an activity or responsibility is tough when you can't be sure they'll be back on time), and for the individual counselors who were being screwed over by their peers. As an administrative team, we had a productive and appropriate brainstorming session as part of our weekly long staff meeting on Sunday afternoons, and we came up with an adaptation to the days off scheduling (starting/ending at 9:15am instead of 9:30am). The change was shared later that evening at the weekly all-staff meeting. While staff followed the new rule, I learned in the end of summer feedback forms that this was a particularly discussed and maligned decision. Staff felt like we'd had one way of doing things, and we were screwing them over by changing the rules to their time off mid-summer. While we fixed the short-term, non-vital problem, the damage we did to their trust in the administrative staff proved irreparable. To be honest, this is just one example, as is to be expected in a long and exhausting season, there were many other micro-choices in that summer that also contributed to the overall distrust (more of an 'us versus them' than a 'we're a happy family' - we're not talking like huge trust issues here, just the subtleties of maximizing intrinsic motivation). 
• This evening was the last night of the first session, and traditionally we have had counselors stay on duty for an extra half hour in order to get a little extra time in with their campers on the last night. Instead of being off-duty at 9:30, they are free starting at 10:00pm. Right as all of camp was heading back to their cabins around 8:30pm, a bunch of the administrators gathered and it was realized that none of us remembered letting counselors know that Friday nights are a little different. Right as we were about to decide what to do (expediency was required), a first-year counselor piped up from the edge of the conversation group and said "I think most people were split on this, we were talking about it a couple days ago and staff was about half and half" - I replied "Well I'm glad you guys were thinking about it, that's the kind of question someone should ask Ad Staff, since we hadn't remembered and it would have been great...." Here I hope/think we made the right quick choice and I sent around the most easy-going and chill member of administrative staff to let people know that they would be covering until 10:00pm. Because a counselor had given us the information (or in the first case had we asked the counselors what they thought) we were able to make a choice that we wanted for camp and do it in a way that would assuage any potential backlash. 

I guess the moral of this post is one effective way of maintaining employee trust (and thus intrinsic motivation to perform at their highest level) is to find room for their preferences and desires to be expressed and met when possible. Or - Say yes when possible

How do you reward/appreciate planning?

Today the PD did a really great job planning things out. It was her day off starting at 9:30am this morning, so she had to appoint someone to be PD. The counselor she picked was a fantastic choice; full of ideas and energy, a third year counselor, and was very honored to get to be PD.

The PD also wrote her schedule to be mainly rain-adaptable since it was supposed to thunderstorm all day, though we somehow just managed to be be "dry" but sticky all day instead. Her schedule featured things like dining hall bowling, makeovers, board and card games, puppet-making, and a slew of other activities that were tailor-made for indoor weather.

I'm just not sure how to properly appreciate her for a job well thought out. Maybe I'll give my Reinforcement Award at staff meeting to the counselor, and mention her being PD on that (which she did a great job at, so duh), and then make sure to tell the PD how much I thought her planning led to the counselor having a good day and that she was an excellent choice. That way I get to thank/appreciate them both in different ways with the same Award - and since it's another of my administrator's award system I've adapted, all of the awards also stand as a testament to his good idea.

Manage through Fear or Respect?

Millennials have been raised to respect their elders. If their manager's actions (perceived or subjectively) make this difficult, an imbalance will develop. This imbalance is the cumulative difference between the millennials' expectations of the manager's potential leadership and the manager's actual behavior.

For the most part, this imbalance can be corrected through blasé complaining. However, if the imbalance happens too frequently or severely,  complaining can instead poison a workplace as people create closed social spaces where they can safely complain with increasing bitterness and malcontent. After this point, people tend to do their job and listen to their manager out of fear rather than respect.

Please don't forget millennials are people too. Just because you are a manager and have kids and a family and a house doesn't make you more of a person. Or to put it in a hilarious political way: Passion is an important ingredient in political success. But a passionate voter still votes only once. That is to say: I have every right to be treated with dignity and respect, even if you think I'm not grown up enough, not old enough, or that my generation hasn't met some poppycock yardstick you put out there. Manage millennials like humans with dreams and goals and you'll find out just how powerful the internet has made us.

Manage with Dirty Hands

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Doctor Who Quote: S5E5
"There's a plan?" "I don't know yet, I haven't finished talking."

Sometimes we have to think fast, and working with millennials, especially in the summer camp industry, involves lots of performance and improvisational moments. I have found many times that their urge for there to be a plan is so strong that even if they know you are making it up as you speak, they want someone to be responsible.

Teaching millennials how to take this mantle for themselves is one of the most challenging aspects of managing them.

The Wordsmith

Olivia clearly has taken to heart that I called her a wordsmith on her first day. It’s come up several times since I said that on Monday. It reminds me yet again how seriously those we manage take the words we use to describe them.