A Story of Growth

Sometimes it takes a life-changing event to realize something that was always in front of us.

Yesterday I listened to a man in his 40's tell a story to an elderly lady while eating lunch at a diner. In his mid 20's he had gone on a skiing trip with his then girlfriend and a few other friends. After a day of frustration helping out his timid girlfriend, he decided to go on one last run with a friend who was very talented at skiing.

After taking the lift to the top of the mountain (for the first time all day) and banking into a few sharp turns and steep downhills while following his friend, he decided to try to do one of the trick jumps his friend was doing. He mistimed and misaligned the jump and instead of landing the perfect back-flip he saw in his minds-eye, he went flying head-over-heels and ended up sliding off a 40ft drop.

Ribs cracked, lungs punctured, hips and pelvis broken, he recounted going in and out of consciousness as they tried to stuff a breathing tube down his throat on the helicopter. Without the ability to speak, he finally coughed sideways and saw the teeth that had been lodged in his throat fly out the helicopter window.

He woke up again once before his induced coma - long enough to recognize a doctor in the ER as the shortstop, Pedro, from his middle-school baseball team. Pedro didn't recognize him because of the gore, but saved his life with numerous surgeries.

After talking in detail about his reckless decision and the debilitating aftermath, the man concluded with a simple observation - "I had been so reckless with my life up to that point because I thought no one was watching and no one cared. It was only when I woke up after weeks in a coma to see my friends and family gathered around that I realized people had been there the whole time."

By our very nature, we to slip into solipsism. We feel isolated and scared to face our inner wildman. But the truth is, people are watching, they do care, and what we do every day can help and effect those around us for the better.

"I've Never Been Promoted; I've Promoted Myself Several Times Though"

Pushing employees to be their best involves making sure they realize when their decision making and ability to take on responsibility is greater than what they currently do.  It's not hard to tell when people are smart or talented enough for more of a challenge, what is hard is making sure that they create opportunities to take charge of things.

Fear of stepping on your boss' toes might make you hesitate to push for more responsibility. However, once you establish a role, you will be expected to do that next time. Your boss isn't going to be upset when they have less work to do, so stop being afraid to take on something.

Recently a Baby Boomer told me a story about an employee of hers (who she doesn't directly manage) who is talented but plateauing. When she asked that employee who would be giving lower level staff performance reviews, the employee said she assumed it would be her boss, even though she directly managed those people. The Baby Boomer told her to just put together materials for the reviews and then when the moment came up, she would be ready to tell her boss "I'll handle this." Then the next time she'll be assumed to be in charge of it.

The Baby Boomer concluded with the powerful thought: "I've never been promoted, I've promoted myself several times though."  As a manager it is your job to help your employees with talent and smartsmanship take those moments and grab more responsibility.

Spiritualism and Industrialism

Been having a series of discussions with a couple people about what benefits humans have from spirituality and religion that we have replaced with a reverence and idolatry of technology. As we have replaced collective activities in space (fewer mandatory community events, many people exist in separate bubbles, connecting only by choice through the internet and as their children's schedules dictate) with collectively reinforced beliefs through our own filters (facebook news feeds, online news filtering, getting to hear and read only things you already agree with) we have lost something fundamental and meaningful that we had before the industrial revolution because we had to focus on things closer to home.

This discussion has often started as a discussion about the divinity of Christ, or the differnces between Abrahamic and Christ doctrine in the bible - and out of that has come an active discussion on the ability of humans to be something more than their parts when combined. As in Christ was wholly human but able to make decisions that were divine - and so was able to be more through the use of the holy spirit than he could be by himself, much in the same way that through fellowship and compassion, we can be more together than we are individually.

These discussions have also focused on the reductionist tendencies of Donald Trump and the Tea Party / libertarian ideals espoused by many in the far right in America today. If we use politics to separate, and blame people for their life circumstances rather than asking what we can all do to make each other's lives better, then we are falling into a trap that will bring us backwards and make us less together than we would be alone.

David Brooks wrote a great article in the Times this weekend on this idea: The Governing Cancer of our Times

Queen Elizabeth II had a great speech in 2011 about a similar theme: UK and N. Ireland Peace

Is it the parents?

This weekend we had a group of families staying over, about 30 people in all, and a dozen kiddos. In the morning we had several activities, including our giant swing. One mother arrived back on the property with her 11 year old around lunchtime. I spotted the girl walking across the main area crying from inside the kitchen, so I knew the mom who was flanking her was bee-lining to ask us to help fix something so her daughter would stop crying.

The mom asked me if we could set up and let her daughter get a chance on the giant swing since she had been at lacrosse all morning and missed out. Of course I said yes and at some point later in the afternoon a couple of my staff sent her up.

The problem here is that parents aren't teaching their kids that choices have consequences. If you are in a lacrosse league, and choose to go to the game Saturday morning, you may not get to do everything the other kiddos who didn't go to sports got to do. That's life. By teaching their kids that the world will shift to accommodate their needs, we are not raising them to be healthy, happy, strong adults.

It is hard for me to lay much blame on the shoulders of millennials when we all know that in our childhood, our parents borrowed more than anyone ever had before them to make sure they got to increase their living standards. American credit card debt rose throughout the 90s as millennials' parents insisted they deserved better than they were getting and just went out and bought those things.

While it may be true that mortgages are the single biggest factor in debt (according to this 2014 study, there is a .96 out of 1.00 correlation between size of debt and presence of a mortgage), this doesn't excuse our parents. Not everyone has the income to be a homeowner. Every parent, by biological necessity, wants the best for their children. "No", "You can't have/do that", and "Life's not fair" are three important lessons every parents should practice into the mirror every day until they can do a better job raising their children.

I think there are two really easy ways to think about this that will help (both, ironically, from the keynote addresses at the Tri-States Camping Conferences the last two years). First, change the way you talk about your life - instead of "I have to pay the bills / walk the dog / go to work ..." say "I get to pay the bills / walk the dog / go to work" - Bert and John Jacobs, Founders of Life is Good. This sentiment teaches us to recognize the privileges we have in all things, which encourages gratitude. Second, when asked how she could cultivate the ego necessary to be president while at the same time maintaining the humility to keep the common touch, Hillary Clinton replied that she reflected daily on a need for a "discipline of gratitude."

The Process of Cultural/Organizational Change

Change is hard until we get started, then Newton's first law takes over.

So - how to get going? Well, start with realizing that change happens through a series of your actions and diffusion of social responsibility. Reverse engineer your change in whatever medium you prefer and identify broad steps. Here are several methods to navigate your plan:

• Gather interested people for a low-stakes brainstorming meeting with the intention of redesigning/re-imagining some aspect of your organization that you believe would result or point in the direction of your current broad step (keep the topic narrow but meaningful). Conduct the meeting and hope for new ideas - don't forget it wasn't penicillin Alexander Fleming sought. Prep your notes and take good notes during the brainstorming; try to only interject when you have to to restart or recenter. Afterwards, collate and tabulate - honestly, but with a purpose. Report to the larger group or organization what the low-stakes session concluded with excitement. This method of positive democratic creativity co-opts organizational conservatives because people feel pressured to accept the will of the group.
• Conduct semi-annual or annual "talkfests" with each employee. While time intensive, these debriefing sessions are a panacea for change. If you want to add a concept or problem solving strategy to your culture, start by asking a question the answer to which is your change. Take great notes about their answers and freely quote employees to each other as often as possible. This method allows you to make rapid progress, as you have a monopoly of information compared to each employee who only had one meeting. Each employee also believes they are important because you took the time to listen, both to them and to their peer whom you are quoting (they also desire to be quoted by you).
• Codify everything. Especially things that only happen periodically. This will give you the same claim as every conqueror - the ability to write history. As was so eloquently put by Terry Goodkind: "People are stupid; given proper motivation, almost anyone will believe almost anything. Because people are stupid, they will believe a lie because they want to believe it's true, or because they are afraid it might be true. People’s heads are full of knowledge, facts, and beliefs, and most of it is false, yet they think it all true. People are stupid; they can only rarely tell the difference between a lie and the truth, and yet they are confident they can, and so are all the easier to fool."  As a result, people want to believe that whatever history says happened, happened. This method is only useful narrowly, as people will only let this cognitive dissonance stretch so far before they cry foul.

Change involves Discourse. President Obama is a Master

Of course a general would match their strategy to their army, opponent, and geography among many other considerations. To do otherwise would be foolish and potentially disastrous. So too should a manager. If millennials are lacking in a skill or personality trait, don't just get angry. Get a plan and take action.

President Obama on "How Change Happens" during Howard Commencement Address:
"You see, change requires more than righteous anger. It requires a program, and it requires organizing. … We remember Dr. King’s soaring oratory, the power of his letter from a Birmingham jail, the marches he led. But he also sat down with President Johnson in the Oval Office to try and get a Civil Rights Act and a Voting Rights Act passed. ...Brittany Packnett, a member of the Black Lives Matter movement and Campaign Zero, one of the Ferguson protest organizers, she joined our Task Force on 21st Century Policing. Some of her fellow activists questioned whether she should participate. She rolled up her sleeves and sat at the same table with big city police chiefs and prosecutors. And because she did, she ended up shaping many of the recommendations of that task force. And those recommendations are now being adopted across the country — changes that many of the protesters called for. If young activists like Brittany had refused to participate out of some sense of ideological purity, then those great ideas would have just remained ideas. But she did participate. And that’s how change happens."

Using One's Own Strength (The Prince Chapter 13)

Often it seems like millennials are unable to use and build on their strengths. Machiavelli uses examples of rulers losing power after making use of auxiliary or mercenary troops. I think as a result of the information flattening and social subsumption of the smart phone era millennials are unaware or do not trust their own agency in taking action.

This has several results: Some millennials avoid risks, avoid thinking creatively (even while believing they are creative because their participation awards all said so), avoid taking on responsibilities they perceive as complex or prone to failure, and believe they are not appreciated enough just for showing up. These millennials tend to be in the bottom half of performers, and have worked hard to develop the skill of anonymity and camouflage necessary to avoid trolls and social destruction. They can be very loyal if given guidance to develop a niche, and often have insightful institutional and systemic wisdom because of their time observing from the periphery. They are also prone to form disaffected groups that meet under the proverbial bleachers to bitch and break the rules. Given too much space and not enough supervision, these millennials can be poisonous to an entire working team.

Other millennials conflate the flatness of information with the flatness of value of that information. This has several results, some positive, some negative. Millennial culture has a significant degree of anti-elitism, as few millennials get their news through traditional sit-down TV news hours. This loss of ritual and shared bedrock cultural facts has contributed to the return of the "No Nothing" attitude. These millennials have put in the time and effort to develop a labor intensive skill and are successful in their social media realm. They have disdain for tradition and tend to be wholly ignorant of the historical context in which they live. This conflating of flatness with value can also give rise to political and social action that is ostensibly for the better, as discussed with regard to the rise of Bernie Sanders.

Doctor Who Quote: S5E5
"There's a plan?" "I don't know yet, I haven't finished talking."

Sometimes we have to think fast, and working with millennials, especially in the summer camp industry, involves lots of performance and improvisational moments. I have found many times that their urge for there to be a plan is so strong that even if they know you are making it up as you speak, they want someone to be responsible.

Teaching millennials how to take this mantle for themselves is one of the most challenging aspects of managing them.